Guide

Beyond Print Toolkit: Call centers and scripts Link toBeyond Print Toolkit: Call centers and scripts

In today's media landscape, news organizations’ customer service operations must be acutely aware of cultural and market-specific nuances. With the…

Beyond Print Toolkit: Customer service representative capabilities Link toBeyond Print Toolkit: Customer service representative capabilities

Aligning customer service with marketing efforts and prioritizing digital literacy within customer service teams are essential strategies for local publishers.…

Beyond Print Toolkit: Online self-service Link toBeyond Print Toolkit: Online self-service

In today’s media landscape, news organization customer service operations must keep up to date with technological advancements, particularly when it…

Beyond Print Toolkit: User experience Link toBeyond Print Toolkit: User experience

Think of your news products as if they were your house. If you were inviting thousands of people over to…

Beyond Print Toolkit: Website products Link toBeyond Print Toolkit: Website products

A website may not seem like anything new or innovative for a publisher these days, but digital transformation strategies often…

Beyond Print Toolkit: Mobile apps Link toBeyond Print Toolkit: Mobile apps

It seems that nearly everyone has a smartphone now and that more and more hours are spent each day checking…

Beyond Print Toolkit: Tablets / e-editions Link toBeyond Print Toolkit: Tablets / e-editions

For years, news publishers have offered digital replicas of their newspapers, often called e-editions, to subscribers. While traditionally offered as…

Beyond Print Toolkit: Newsletters Link toBeyond Print Toolkit: Newsletters

Your digital audience development strategy shouldn’t rely solely on the unpredictable nature of social media. Email newsletters, once thought of…

Beyond Print Toolkit: Reimagined print editions Link toBeyond Print Toolkit: Reimagined print editions

Most publishers have embraced digital strategy as their priority, but that doesn’t necessarily mean there isn’t a valuable future for…

Beyond Print Toolkit: Print frequency and delivery Link toBeyond Print Toolkit: Print frequency and delivery

The essentials When it comes to evaluating product changes for newspapers, what works for one market may not work for…

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